PREPARING FOR CARE
Insurance, Billing and Financial Support
We know billing and insurance can be an overwhelming process. The last thing we want you to worry about is your medical bill. That’s why we want to let you know how our billing works before you receive a statement from us. We are also available to talk you through any questions and provide financial counseling services.
INSURANCE INFORMATION
Accepted Insurance Plans
If you provide your insurance information, we will file your insurance claim for you. After receiving the explanation of benefits statement from your insurance company, you may receive a bill that reflects any uncovered charges such as deductibles, co-payments or other uncovered expenses.
Please advise us of any changes to your insurance information or mailing address.
If you do not have health care coverage you will be asked to pay a portion of your estimated charges at the time of service. You may contact customer service at 904.202.2092 to discuss available payment options. You will be responsible for any co-pay, co-insurance, deductible, or non-covered services at the time of each visit.
WHAT TO EXPECT
Our Billing Process
We encourage you to be proactive about your finances. Working with your insurance company and Baptist MD Anderson, you can determine an estimate of what your out-of-pocket expense will be before you receive tests or treatments. That way, any necessary financial arrangements can be made ahead of time.
Effective July 30, 2022 our billing process changed to improve and streamline your experience with Baptist Health. During this transition period, you may have bills from the old and new system, so please follow these instructions for your hospital and physician bills. You'll now receive one simplified statement that shows physician and hospital balances together. Additionally, all your Baptist Health bills will look the same, whether from a primary care or specialty physician, tests or a hospital visit. Using My Baptist Chart, you'll always have access to your statements, and more.
Missed Appointment and Late Cancellation Policy
Help us reduce the number of late cancellations and missed appointments so more people can get the care they need.
Starting January 8, 2024, here’s what you need to know:
- Patients who need to cancel an appointment must do so more than 24 hours in advance.
- Cancellations within 24 hours will cause a late-cancellation fee of $40.
- Not attending an appointment without notice will also cause the $40 fee.
- These fees will be automatically posted to your account.
Methods of Payment
How to Pay
At Baptist MD Anderson Cancer Center, we offer several convenient methods of payment including:
Forms of Payment
We accept the following forms of payment:
- CASH
- CHECK
- VISA
- MASTERCARD
- DISCOVER
- BANK DEBIT (PAYMENT PLANS)
Financial Assistance
Thank you for choosing Baptist MD Anderson Cancer Center for your care. We remain committed to providing you with the very best cancer care while making the process as simple and straightforward as possible. Here are a few ways we can help with your financial needs:
Patient Financial Advocates
At Baptist MD Anderson Cancer Center, we are sensitive to your financial needs. If you are unsure if you can afford the care you need, our goal is to help you satisfy your financial responsibilities in a way that is fair and considerate of your circumstances. Our financial advocates are available to you to help with:
Financial Counseling
Our financial counselors are here to assist you in gaining access to government sources for medical assistance such as: Medicaid Social Security Disability Financial Assistance If you cannot afford the cost of your care and have no other means to pay for your care, you may qualify for the Baptist MD Anderson financial assistance / charity care program based on your annual income and how many members are in your family. The program pays for certain Baptist MD Anderson hospital services, such as radiation therapy, infusion services, imaging and the one-time facility fee.
Flexible Payment Plans
If you cannot pay your patient balance in full, it may be possible to arrange a payment plan. The length and monthly payment amount of payment plans are based on financial status and total amount due.
Pharmaceutical Assistance
In addition, our patient financial advocates may be able to assist you with pharmaceutical assistance. This can lower the out-of-pocket cost for the oral and intravenous chemotherapy treatments.
Schedule a financial evaluation appointment
If you have questions or would like to arrange an appointment for a financial evaluation, please call 1.844.MDA.BAPTIST (1.844.632.2278) and ask for an appointment with one of our financial advocates.